Zomato ordered to pay Rs 60,000 to Karnataka woman for not delivering momos worth Rs 133.25

[Realrider]

The woman in Karnataka’s Dharwad placed the order momos through Zomato on August 31, 2023.

A consumer court in Karnataka has ordered Zomato to pay a woman from Dharwad Rs 60,000 for failing to deliver her order of momos placed online last year. The order by the District Consumer Disputes Redressal Commission in Dharwad came on July 3.

Sheethal ordered momos through Zomato on August 31, 2023, and paid Rs 133.25 through G-Pay. After 15 minutes of placing an order, she received a message stating her order was delivered. However, she said she neither received the order nor any delivery agent came to her house.

When she asked the restaurant, she was told the delivery agent had taken the order from them. She tried to inquire about the delivery agent through the website but the agent did not respond. On the same day, Sheethal complained to Zomato through email and received an intimation asking her to wait for 72 hours for a response.

After failing to get any response from Zomtao, Sheethal sent a legal notice to the food delivery platform on September 13, 2023. In response to the notice, the counsel of Zomato appeared in the court and denied the allegations as false.

However, the court observed that Zomato sought 72 hours to attend to the grievance of the complainant but till the time of filing this complaint they did not do so, therefore, their say in that regard appears to be unreliable.

On May 18 this year, Sheethal stated she received Rs 133.25 on May 2 from Zomato. The commission said it shows Zomato committed a deficiency of service causing a great amount of inconvenience and mental agony to the complainant.

“Zomato is carrying their business of supply of materials in response to the online orders placed by the customer. Despite receipt of the purchase money, Zomato did not deliver the required product to the complainant. By looking into these facts of the case on hand in our opinion Op no. 1 (Zomato) alone is liable to answer the claim of the complainant,” the commission said.

In the order, Eshappa K Bhute, president of the commission, ordered Zomato to pay Sheethal Rs 50,000 as compensation towards the inconvenience and mental agony caused to her and Rs 10,000 towards her litigation cost.

Source: https://indianexpress.com/article/citie ... s-9448357/

[johny888]

बिलकुल सही हुआ जोमाटो के साथ, यदि ऑनलाइन सेवा प्रदाता द्वारा दी जाने वाली सेवा में कोई कमी हो, तो उपभोक्ता अपने अधिकारों के लिए आवाज़ उठाने से पीछे नहीं हटना चाहिए। उपभोक्ताओं को यह समझना चाहिए कि उन्हें सिर्फ उत्पाद या सेवा का भुगतान नहीं करना चाहिए, बल्कि उन्हें उस सेवा का सही तरीके से उपयोग भी मिलना चाहिए। यदि कोई कमी होती है, तो उन्हें शिकायत करने और कानूनी कदम उठाने का अधिकार है।