As the Government of India outlines, the following pointers facilitate consumer awareness in India and protect their rights.
1. Right to Safety: Consumers have the right to be safe from dangerous goods and services. The products they buy should meet their long-term needs.
2. Right to be Informed: Consumers should know everything about what they’re buying, including its quality, amount, strength, purity, standards, and price. Shoppers should get all the details about a product before buying and avoid high-pressure sales tactics.
3. Right to Choose: Consumers should have choices and access to various goods and services at competitive prices, including necessary goods. Conscious shoppers should compare products and services to get the best deal.
4. Right to be Heard: Consumers’ needs and interests should be top priorities. They should be listened to by appropriate consumer welfare groups or committees set up by the authorities or the government.
5. Right to Seek Redressal: Shoppers should know they can file complaints and seek justice against unfair trade practices. This includes the right to a fair solution if their complaints are valid.
6. Right to Consumer Education: This includes being aware of fair trade practices and making informed decisions when buying products. It also means respecting other shoppers’ rights and helping them with legal matters. Shoppers should know and use their rights for effective consumer protection.
